AOL’s help desk had its own training material for getting employees connected. This March 2002 SERA 2.5 module runs to 44 pages, covering the client, troubleshooting and remote-access support.

The cover and selected interface pages preserve the training document’s original appearance. It is a historical look at AOL’s internal support tools, rather than current connection instructions.

Original interface image embedded in Sera25Doc ver 1.doc, page 29
Original interface image embedded in Sera25Doc ver 1.doc, page 29
Sera25Doc ver 1 — original document page 1
Sera25Doc ver 1 — original document page 4
Sera25Doc ver 1 — original document page 17

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