MASTER.AOL – CRIS History Codes
Billing
bll150 Billing Inquiry
bll160 Charge not processed by CHECKFREE
bll240 Allow CC Duplicates
bll300 Checkfree Authorization
bll301 Checkfree Forms Returned-Incomplete
bll410 Member Put On High-Bill List
bll420 Members Removed From High-bill List
bll500 Changed Billing Information
bll605 Referred to Billing-Problem
bll606 Referred to Billing-Resubmit/Reactivate
bll607 Referred to Billing-Resubmit/Leave Inactive
Cancellation
can204 Inaccurate Action Info
can205 TOS Violation
can213 Returned Mail-No Contact Made
can221 Non-Collection of Funds
can230 General Termination
can231 Fraudulent Account
can232 General Termination w/Payment Plan
can261 Credit Card Reject
can262 No Checkfree Authorization Form
can302 Never Use/Don’t Use Enough
can303 No Local Access Number
can304 Does Not Like Bill Options
can306 Duplicate Account
can308 Cost Too High
can318 Temporary Cancellation
can320 Other Cancellation
can321 No Reason Given
can330 System Slow/Not Responsive
can331 System Does’nt Work/Bugs
can332 Service Content
can333 Poor Downloading Performance
can334 Poor Library Content
can340 System Too Slow
can344 No 9600 Bps Access
can345 AOL Pricing Changes
can366 Platform Change
can367 Req. Via Call Processing
Collection
cll100 In Collections
Connecting
con100 Software Problems
con110 Local Access Number Inquiry
con115 Hardware Problems
con120 No Answer/No Carrier
con130 Busy Signal
con140 Modem Won’t Dial
con150 Modem Dials,Hang,or Won’t Stop
con160 Stuck at Waiting For Access/Connecting
con170 Stuck at Validation/Checking Password
con175 Slow Connect Time
con200 Gave Resignup Number
con800 Quick Hangup/Modem Tone
con900 OtherConnection Problem
Credit
cre503 Prorated Refund
cre505 Failed Download
cre510 No Payment Auth Form
cre512 Did not Understand Billing Terms
cre515 Goodwill
cre516 Mass Credits
cre519 Merchandise Credit
cre520 Other
General
gen100 Information Request(members)
gen150 Information Request(non-members)
gen200 Download Questions
gen700 How Do I Cancel My Account
gen720 Referred Online
Note
not100 General Notes
not200 Followup Flag Set
not400 Supervisor Action
not500 Shareware 500
Order
ord100 Order Software
ord200 Order Modem & Software
ord300 Info Kit Ordered
ord400 Where’s My Order
ord450 Distribution Inquiry
ord800 Duplicate Order
ord900 Cancel Order
Resubmit
rmt100 Resubmitting bill
Service
srv190 Logon Error Messages
srv210 Gave Revalidation Number
srv220 Certificate Problems
srv260 Bumped From the System
srv300 System Busy/Host Busy
srv310 All Lines Busy
srv320 Poor System Response
srv330 Poor Upload/Download Performance
srv340 Upload/Download/Aborted/Incomplete
srv400 Other Services Problem Not Covered Above
srv505 Transfer Call
srv506 Local Access Number
srv507 Certficate Problem
srv510 CSLive
srv511 Members Online Support
srv520 Unable to Initalize
srv521 Hardware Not Present
srv522 WAOL Modem Does Not Connect
srv523 GPF’S or Memory Problems
srv530 Comport Does Not Exist
srv531 PCAO Modem Does Not Dial
srv532 PCAO Modem Does Not Connect
srv533 DOS 6
srv540 MAC Unable to Initalize
srv541 Mac Modem Does Not Connect
srv550 Apple II,PClink,Qlink
srv560 WAOL Member, Modem Unable to Initalize
srv561 WAOL Member, Hardware Not Present
srv562 WAOL Member, Modem Does Not Connect
srv563 WAOL Member, GPFs Memory Poblems
srv570 PCAO Member, Comport Does Not Exist
srv571 PCAO Member, Does Not Dial
srv572 PCAO Member, Does Not Connect
srv573 PCAO Member, DOS 6
srv580 MAC Member, Modem Unable To Initalize
srv581 MAC Member, Modem Does does Not Connect
srv590 Apple II, PCLink,QLink
srv595 Incompatibility, Memory Problem.
Temporary
tmp100 Used When Price Not Charged; Acct Saved
tmp200 Acct. Saved(Pricing)
tmp250 Windows User Problem
tmp300 AO CGA User; Doesn’t Want PCLink
tmp350 Identified As A Fraud
tmp400 Wants to BETA Test 9600 bps
tmp500 Mastercard Monitor Returns
Uncancelled
unc100 Cancelled Erroneously
unc200 Activation of Cancellation
unc300 Activated of Termination
unc400 Terminated Erroneously
unc700 Account Saved
unc999 Activaton of Pending Account
Welcome
wel100 Inital Call Completed
wel150 Completed Contact
wel200 Follow Up
wel300 Phones/Email
wel401 Tour Guide/PC
wel402 Tour Guide/Mac
wel403 T-Shirt
wel404 Mug
wel405 AD&D
wel406 Time
Warning (SDG Use)
wrn100 TOS Warning
wrn200 Warning Reported by Other Members
wrn300 Warning Reported TOS Violators
wrn400 Reduces Warning levels
