MASTER.AOL – CRIS History Codes

MASTER.AOL – CRIS History Codes

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Billing

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bll150 Billing Inquiry

bll160 Charge not processed by CHECKFREE

bll240 Allow CC Duplicates

bll300 Checkfree Authorization

bll301 Checkfree Forms Returned-Incomplete

bll410 Member Put On High-Bill List

bll420 Members Removed From High-bill List

bll500 Changed Billing Information

bll605 Referred to Billing-Problem

bll606 Referred to Billing-Resubmit/Reactivate

bll607 Referred to Billing-Resubmit/Leave Inactive

Cancellation

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can204 Inaccurate Action Info

can205 TOS Violation

can213 Returned Mail-No Contact Made

can221 Non-Collection of Funds

can230 General Termination

can231 Fraudulent Account

can232 General Termination w/Payment Plan

can261 Credit Card Reject

can262 No Checkfree Authorization Form

can302 Never Use/Don’t Use Enough

can303 No Local Access Number

can304 Does Not Like Bill Options

can306 Duplicate Account

can308 Cost Too High

can318 Temporary Cancellation

can320 Other Cancellation

can321 No Reason Given

can330 System Slow/Not Responsive

can331 System Does’nt Work/Bugs

can332 Service Content

can333 Poor Downloading Performance

can334 Poor Library Content

can340 System Too Slow

can344 No 9600 Bps Access

can345 AOL Pricing Changes

can366 Platform Change

can367 Req. Via Call Processing

 

Collection

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cll100 In Collections

 

Connecting

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con100 Software Problems

con110 Local Access Number Inquiry

con115 Hardware Problems

con120 No Answer/No Carrier

con130 Busy Signal

con140 Modem Won’t Dial

con150 Modem Dials,Hang,or Won’t Stop

con160 Stuck at Waiting For Access/Connecting

con170 Stuck at Validation/Checking Password

con175 Slow Connect Time

con200 Gave Resignup Number

con800 Quick Hangup/Modem Tone

con900 OtherConnection Problem

 

Credit

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cre503 Prorated Refund

cre505 Failed Download

cre510 No Payment Auth Form

cre512 Did not Understand Billing Terms

cre515 Goodwill

cre516 Mass Credits

cre519 Merchandise Credit

cre520 Other

 

General

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gen100 Information Request(members)

gen150 Information Request(non-members)

gen200 Download Questions

gen700 How Do I Cancel My Account

gen720 Referred Online

 

Note

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not100 General Notes

not200 Followup Flag Set

not400 Supervisor Action

not500 Shareware 500

 

Order

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ord100 Order Software

ord200 Order Modem & Software

ord300 Info Kit Ordered

ord400 Where’s My Order

ord450 Distribution Inquiry

ord800 Duplicate Order

ord900 Cancel Order

 

Resubmit

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rmt100 Resubmitting bill

 

Service

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srv190 Logon Error Messages

srv210 Gave Revalidation Number

srv220 Certificate Problems

srv260 Bumped From the System

srv300 System Busy/Host Busy

srv310 All Lines Busy

srv320 Poor System Response

srv330 Poor Upload/Download Performance

srv340 Upload/Download/Aborted/Incomplete

srv400 Other Services Problem Not Covered Above

srv505 Transfer Call

srv506 Local Access Number

srv507 Certficate Problem

srv510 CSLive

srv511 Members Online Support

srv520 Unable to Initalize

srv521 Hardware Not Present

srv522 WAOL Modem Does Not Connect

srv523 GPF’S or Memory Problems

srv530 Comport Does Not Exist

srv531 PCAO Modem Does Not Dial

srv532 PCAO Modem Does Not Connect

srv533 DOS 6

srv540 MAC Unable to Initalize

srv541 Mac Modem Does Not Connect

srv550 Apple II,PClink,Qlink

srv560 WAOL Member, Modem Unable to Initalize

srv561 WAOL Member, Hardware Not Present

srv562 WAOL Member, Modem Does Not Connect

srv563 WAOL Member, GPFs Memory Poblems

srv570 PCAO Member, Comport Does Not Exist

srv571 PCAO Member, Does Not Dial

srv572 PCAO Member, Does Not Connect

srv573 PCAO Member, DOS 6

srv580 MAC Member, Modem Unable To Initalize

srv581 MAC Member, Modem Does does Not Connect

srv590 Apple II, PCLink,QLink

srv595 Incompatibility, Memory Problem.

 

Temporary

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tmp100 Used When Price Not Charged; Acct Saved

tmp200 Acct. Saved(Pricing)

tmp250 Windows User Problem

tmp300 AO CGA User; Doesn’t Want PCLink

tmp350 Identified As A Fraud

tmp400 Wants to BETA Test 9600 bps

tmp500 Mastercard Monitor Returns

 

Uncancelled

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unc100 Cancelled Erroneously

unc200 Activation of Cancellation

unc300 Activated of Termination

unc400 Terminated Erroneously

unc700 Account Saved

unc999 Activaton of Pending Account

 

Welcome

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wel100 Inital Call Completed

wel150 Completed Contact

wel200 Follow Up

wel300 Phones/Email

wel401 Tour Guide/PC

wel402 Tour Guide/Mac

wel403 T-Shirt

wel404 Mug

wel405 AD&D

wel406 Time

 

Warning (SDG Use)

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wrn100 TOS Warning

wrn200 Warning Reported by Other Members

wrn300 Warning Reported TOS Violators

wrn400 Reduces Warning levels